Frequently asked questions

Use our Contact Us form. Choose your service and provide your pickup city, destination, cargo description, quantity, approximate weight and preferred date. Add dimensions and any handling requirements in the message.

McVender handles enquiries for vehicles, merchandise, tools, equipment and business supplies. Tell us exactly what you need to move so our team can review the suitable route and service.

Document requirements depend on the goods, origin and destination. Have an item list, cargo details and any available invoices, packing lists or vehicle documents ready. Our team will discuss what is needed for your shipment.

Pricing depends on the route, cargo size and weight, transport method, handling requirements and available services. Request a written quote and ask which collection, customs, insurance and delivery charges are included.

Timing depends on the route, carrier availability, documentation and customs processing. Share your preferred dates with our team and request an estimated schedule before confirming your shipment.

Contact our team with your booking or shipment reference. Ask which updates and tracking information are available for your selected service when confirming the shipment.

For Canadian-dollar (CAD) invoices, choose Square, PayPal or BMO bank transfer. For US-dollar (USD) invoices, choose the USD PayPal option. For Ghana-cedi (GHS) invoices, use MTN Mobile Money. Visit our Pay Invoice page and pay the exact amount in the currency shown on your invoice. Available card and wallet methods are displayed at checkout.

Choose the payment option that matches your invoice currency: CAD, USD or GHS. Square is listed for CAD only. Contact sales@mcvenderlogistics.ca before paying if you need a currency conversion or a revised invoice.

Keep your transaction reference. Use Email payment details on the Pay Invoice page to send your invoice number, amount, currency, payment method, date and transaction reference to sales@mcvenderlogistics.ca. Our team confirms receipt before marking your invoice paid. Sending an email does not automatically mark an invoice paid. Keep your payment receipt and never email your card details, PIN or verification codes.

Email sales@mcvenderlogistics.ca or call +1 587 966 5082 with your invoice number and transaction reference. Contact our team before making another payment if you need help with a conversion, refund request or an unclear payment status.

BMO branch, account and SWIFT/BIC details are listed on the Pay Invoice page. Contact our payment team before sending to confirm complete bank-issued wire instructions and any required intermediary details.

Contact our team as soon as possible with your booking reference and requested change. Ask about the options, applicable charges and terms before making new arrangements.